Help Center

How can we help you?

Find answers to common questions, troubleshoot issues, or reach our support team directly.

Email Support +91 89579 62612 WhatsApp Us

Getting Started

Install the extension, set up WhatsApp Web, and send your first campaign in under 5 minutes.

Anti-Ban & Safety

Understand smart delays, batch limits, and best practices to keep your WhatsApp number safe.

Contacts & Import

Import from CSV, Excel, paste a list, or fetch directly from WhatsApp groups.

Billing & PRO Plan

Upgrade to PRO, manage your subscription, or request a refund within our policy window.

Privacy & Security

How AES-256-GCM encryption works, what data we store, and how to delete your account.

Reports & Analytics

View delivery rates, export CSV logs, and understand your campaign performance data.

Common Questions

Can't find what you need? Email us and we'll reply within a few hours.

WhatsApp Web shows "Phone not connected" — what do I do?

+
Ensure your phone is connected to the internet and WhatsApp is open on your phone. On WhatsApp Web, click the three-dot menu → "Log out" and then scan the QR code again. Keep the WhatsApp Web tab active while sending.

The extension icon is not visible in my Chrome toolbar.

+
Click the puzzle-piece icon (Extensions) in Chrome's top-right corner. Find "WA Bulk Messenger" and click the pin icon to keep it visible in the toolbar at all times.

My campaign stopped mid-way. Can I resume it?

+
Yes. If you close the extension or the browser while a campaign is running, reopen it within 4 hours. You will be offered the option to resume from exactly where you left off.

I upgraded to PRO but my quota still shows FREE.

+
After payment, refresh the extension by clicking the icon and waiting 10–15 seconds. If it still shows FREE, sign out of the extension and sign back in. If the issue persists, email admin@wabulkmessenger.com with your order ID.

How do I import contacts from Excel or CSV?

+
In the extension, go to the Contacts step and click "Upload CSV / Excel". Your file must have a column for phone numbers (with country code). Optional columns for {{name}}, {{city}}, or any custom variable are automatically detected.

Messages are sending but contacts are not receiving them.

+
This usually means the recipient has blocked you, has an inactive number, or WhatsApp flagged your number for high volume. Reduce your batch size, increase delays to "Safe" mode, and ensure you are only messaging opted-in contacts.

Can I use the extension on multiple WhatsApp accounts?

+
Yes. Each WhatsApp Web login is treated separately. Open a new Chrome window and log into a different WhatsApp account on web.whatsapp.com, then use the extension normally in that window.

How do I request a refund?

+
We offer refunds within 7 days of purchase if the extension does not function as described. Email admin@wabulkmessenger.com with your order ID and a brief description of the issue. See our full Refund Policy for details.

Still need help?

Our support team typically responds within a few hours on weekdays.

admin@wabulkmessenger.com +91 89579 62612

Mon–Sat, 10 AM – 7 PM IST  ·  Average response time: < 4 hours